This Refund Policy explains how refunds are handled for services provided through lwlondonco.uk. As our services relate to residential rental arrangements and are handled through direct communication, refund eligibility may depend on the specific service, payment, and circumstances involved.
1. Payment Terms
Where a fee applies, the amount and applicable conditions will be communicated before payment is made.
All applicable charges are one-time payments. We do not operate automatic renewals or recurring billing.
2. Refund Eligibility
A refund may be considered where a paid service has not been provided due to circumstances attributable to us, or where a refund is otherwise required under applicable law.
Refund requests are reviewed based on the specific circumstances and any applicable service terms agreed before payment.
3. Non-Refundable Payments
Payments may not be refundable where the requested service has already been provided, completed, or where costs have been incurred specifically to fulfil the customer’s request, except where applicable law provides otherwise.
Payments may also be non-refundable where a customer changes their mind after the agreed service has been provided.
4. Rental Arrangements
Payments associated with a residential rental arrangement may be subject to separate rental terms or agreements. Any applicable deposit, advance payment, cancellation condition, or other rental-related payment will be handled according to the relevant agreement and applicable law.
5. How to Request a Refund
To request a refund, please contact us using the details below and provide:
Your name.
Email address or telephone number used during the enquiry.
Payment details or transaction reference, where available.
The reason for requesting a refund.
* Any relevant supporting information.
We may request additional information when necessary to review the request.
6. Refund Review
Refund requests will normally be reviewed within 5 business days after we receive the necessary information.
If a refund is approved, we will confirm the refund amount and processing details.
7. Refund Processing Time
Approved refunds will normally be processed within 5–10 business days after approval.
The time required for the funds to appear in the customer’s account may vary depending on the payment provider or financial institution.
8. Disputes
If you believe a payment has been incorrectly charged or a refund has not been handled correctly, please contact us first so that we can review the matter and attempt to resolve it.
Nothing in this policy affects any statutory consumer rights that cannot legally be excluded or limited.
9. Contact Us
For refund requests or questions regarding this Refund Policy, please contact us:
Email: info@lwlondonco.uk
Phone: +44 7765 560238